Entries tagged with operations manager - TechNet Edge

Service Manager 2010: Operations Manager Integration and Service Maps

Dave Morehouse — Mon, 05 Oct 2009 07:01:00 GMT

System Center Service Manager, scheduled to ship in 2010, is a flexible IT automation platform that provides built-in workflows based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. It can help provide better service management by:

Reducing the cost and improving the responsiveness of customer service requests by combining knowledge, self-service, and the ability to automate requests on the Service Manager Self-Service portal.
Optimizing processes and ensuring their use through templates that effectively guide IT analysts through best practices for change and incident management.
Providing the foundation for informed and cost-effective decision-making to better align IT systems and services to the ever-changing needs of the business.
Reducing resolution times by cutting across organizational silos, ensuring that the right information from incident, problem, change, release, or asset records is accessible through a single pane.
Delivering flexible process workflows and templates that IT pros can adapt to their organization’s requirements.
Extending the value the Microsoft platform delivers by automating the processes and activities among System Center products.

In This Video
In this presentation w/ UI demo created by Marc Umeno, senior program manager on the Service Manager team, you'll find out how System Center Service Manager can import service maps from System Center Operations Manager and extend them to include relevant business information, user information, and service information. Service maps in System Center Service Manager allow IT to better understand how issues affect services, perform root cause analysis faster, and quickly identify the right course for remediation.

See the System Center Web site for more information on Service Manager.

Insight Control for System Center

Dave Morehouse — Tue, 19 May 2009 20:49:00 GMT

Brad Anderson chats with HP's Scott Farrand about a new management solution from HP, Insight Control for System Center, which integrates the hardware management features of HP ProLiant and BladeSystem servers with Microsoft System Center.

For further info, check out this page on the HP site.

Operations Manager R2

Adam Bomb — Tue, 28 Apr 2009 17:00:00 GMT

Another cool MMS announcement, this time around the R2 release of Operations Manager. Sacha Dawes took me for a quick tour around the product, showing off the new reporting and cross platform support.
Find more info and download the Release Candidate at http://www.microsoft.com/opsmgr.

Microsoft's Investments in Virtualization and Cross-Platform Management

Dave Morehouse — Tue, 26 Aug 2008 05:06:00 GMT

Brad Anderson, GM of the Management Services Division, talks with us about his perspective on Microsoft's developments and directions in the virtualization and x-plat spaces, and where System Center fits in. He also talks a bit about what's coming in the months ahead. If you want a quick overview from the top, this is it, folks.

Robert Reynolds talks System Center and Cross Platform Management

Adam Bomb — Tue, 29 Apr 2008 17:00:00 GMT

Robert Reynolds is the Director of Product Planning for System Center. I was able to get some time with him to talk about the cross platform announcements around System Center and Virtual Machine Manager. Robert answers the question of "Why do cross platform now?"

Operations Manager with Barry Shilmover

Adam Bomb — Tue, 29 Apr 2008 17:00:00 GMT

This is one of the most exciting demo's I've seen. Barry is on the Operations Manager team - he does cross platform stuff. In this demo - the same one shown during Bob Muglia's MMS Keynote - Barry uses Ops Man to manage an application that is spread across SQL Server, Oracle, MySQL, Apache, and IIS, hosted on Windows, Solaris, Suse, and Redhat. All using open standards for management.

System Center overview with Larry Orecklin

Adam Bomb — Tue, 29 Apr 2008 17:00:00 GMT

Larry Orecklin is the General Manager of the System Center. In this short video, he gives a brief overview of the MMS announcements around Operations Manager and Virtual Machine Manager.