Posted By: Adam Bomb | Jul 7th @ 12:01 AM | 20,182 Views | 0 Comments
While at MMS last April, I ran in to Clare Henry on the Ask the Experts night, and she introduced me to a few members of her team and got a demo for me of Service Manager.
It's pretty slick - you can use the trouble ticket tool to drive activities in Operations Manager.  This way your help desk people can have basic operations activities performed without requiring administrative permissions or OpsMan access.
You can find out more about Service Manager here.  Oh, and look, you can take it for a test drive.
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