Operational Intelligence helps in monitering business activities to identify and detect situation related to ineffeciency or opportunity or threat. Using OI at Microsoft IT provided a competitive advantage in decision making and risk management. Business Continuity Management model enhaced the working capabilities of the employees at Microsoft. Video explained BCM at Microsoft very well, I am delighted to find it. I am working on SEM project related integrating different SEM techniques at one place by relying on business process intelligence.
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